The first edition of service manual is a simple system to do our task committed. Our task is to attempt all the time and beat the clock in terms of collection of consignments from our clients and delivering them to customers all over India & Globe, in the quickest possible and secured manner. Careful and safe handling is also required at every level to avoid loss, damage breakage etc. We should establish best customer service relationship with all clients.

To achieve the high status of efficiency and to help our Operational staff keep themselves informed of all points in operations this manual is pre-pared. To survive and also grow in the competitive situation, a much sustained effort is required by all member of Origin family to improve all time the quality of service to our clients.

It is not machine but the human who delivers add to the human touch and relationship which we had built over the years in country, we should ensure 90 % of delivery is done in the morning hours hence the use of courier can be made optimum, we complete the delivery by providing delivery Proof we should achieve 100% in the same and strive for nothing less than cent percent